Privacy Policy
1. Information We Collect
When you interact with the DogDock website, we collect various types of information that help us provide a quality service. This data includes personal information such as your name, email address, telephone number, and billing or delivery address. We also collect financial data, which is necessary only to process payments securely and encrypted. We may also collect technical information such as your IP address, browser type, device used, and browsing behavior on our website. This information allows us to improve your user experience and ensure the website functions properly.
2. How We Collect Data
Personal data can be collected in a variety of ways. When you make a purchase, fill out forms, subscribe to our newsletter, or communicate directly with our team, you are voluntarily providing us with data. We also use cookies and analytics tools to better understand how users navigate the website and to continually improve our service. These methods allow us to make your experience more personalized and efficient.
3. Purpose of Data Collection
The data we collect is used exclusively for legitimate and transparent purposes. These include processing and shipping your orders, providing 24/7 customer support, and personalizing your website experience. In some cases, we may use your data to send you commercial communications, promotions, or news related to our products, always based on your explicit consent. We also use your data to comply with legal, tax, and regulatory obligations in the United Kingdom and the European Union.
4. Sharing Information with Others
DogDock does not sell your personal data. However, to ensure your order is processed correctly, we may share some information with trusted partners. This includes logistics service providers, carriers, payment processors, and technology providers. We only share the data strictly necessary for the performance of our services. We may also share information with competent authorities where required by law. All third parties we work with are required to comply with applicable data protection regulations.
5. Data Subject Rights
As the data subject, you have rights guaranteed by data protection legislation. You have the right to access the information we hold about you, request its rectification, or, if you so wish, the deletion of your data. You can also limit or object to the processing of your personal information in certain circumstances. Another important right is data portability, which allows you to transfer your data to another service provider. To exercise any of these rights, simply contact us at dogdock2025@gmail.com.
6. Data Protection and Storage
At DogDock, we adopt strict technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or improper disclosure. This includes using secure servers, encrypting sensitive data, and constantly monitoring our systems. We retain your data only for as long as is strictly necessary to fulfill the purposes for which it was collected or to satisfy legal and tax requirements.
7. Data of Minors
DogDock does not intentionally collect information from children under 16 without verifiable parental or guardian consent. If we become aware that we have collected data from a minor without proper authorization, we will immediately delete that information. We strongly recommend that parents supervise their children's internet use to ensure safe browsing.
8. Use of Cookies
Our website uses cookies to optimize your browsing experience. Cookies allow the website to remember your preferences, make navigation faster, and help us understand usage patterns. We also use cookies for analytical and, in some cases, advertising purposes, always with your permission. You can manage or disable cookies directly in your browser at any time, although some website features may be limited.
9. Changes to the Privacy Policy
DogDock reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technological advances, or legal requirements. We recommend that you review this page regularly to stay informed. If there are any significant changes, we will communicate these changes through the website or by email.
10. Contact and Support
If you have any questions or concerns regarding these Terms and Conditions, you can contact us via email at dogdock2025@gmail.com or via WhatsApp: +44 7746 005801.