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Shipping Policy

1. Order Processing

  • All orders are processed within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or national holidays will be processed the next business day.

  • The customer will receive an email confirmation with order details and a tracking number once the shipment has been dispatched.

2. Delivery Methods and Deadlines

  • Domestic Shipping (Ireland and UK): Estimated delivery time is 3-7 business days, depending on customer location.

3. Interruptions and Delays

Although DogDock works with trusted carriers, delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions;

  • Strikes or shutdowns of transportation services;

  • Customs procedures for international shipments;

  • Busy periods (such as Christmas or Black Friday).

In these cases, we will make every effort to keep customers informed about the delivery status.

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4. Incorrect or Incomplete Addresses

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It is the customer's responsibility to provide accurate and complete shipping information. DogDock is not responsible for lost or delayed orders due to incorrect delivery information. If reshipment is necessary, additional fees may apply.

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5. Unclaimed Deliveries

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If a package is not claimed at the designated delivery point or returned to the sender due to the recipient's absence, the customer may request a new shipment, assuming the additional shipping costs.

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6. Applicable Law

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This Shipping Policy is governed by applicable laws in the United Kingdom and Ireland, ensuring the rights of consumers in these jurisdictions.

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8. Contact and Support

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If you have any questions or concerns regarding these Terms and Conditions, you can contact us via email at dogdock2025@gmail.com or via WhatsApp: +44 7746 005801.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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